SUPPORT

Account activation:

To activate your VoIP trunks or hosted PBX, we need a signed copy of the service configuration page and your credit card information. Please contact your sales representative to ask for the mentioned forms if you have not received them. If you need onsite installation, please contact the support team to request information.

Number porting:

Your current provider and the FCC require that this Letter of Authorization (LOA) be submitted as proof that you are authorizing us to move the number to our network. The process of porting your number can take a minimum of 15 business days. It can

take up to thirty (30) days for your request to be approved and processed. Once we receive a Firm Order Commit (FOC) date, you will be notified and your account will be charged the $25 porting fee for each umber. This applies to domestic numbers, provided they are on the same billing account. Toll-free numbers are charged $35 per number, provided they are with the same carrier.

Please fill out and submit this form to get the porting process started:

Letter of authorization

Test Tools:

iTalk IP Networks has assessment tools to thoroughly review your network traffic. This is an essential study if businesses plan to embed voice traffic in existing data networks. If not planned correctly, excessive data traffic can slow down voice traffic flow which results in bad voice quality, jitter and more. By assessing network traffic and categorizing them, bandwidth allocation policies can be provisioned to minimize the risk of voice quality issues.

FAQ:

Q: What is a SIP Trunk?

A: A SIP (Session Initiation Protocol) connection is a service offered by many ITSP (Internet Telephony Service Providers) that connects a company’s PBX to the existing telephone system infrastructure (PSTN) via Internet using the SIP VoIP standard. SIP trunk is a much less expensive alternative to the PRI and analog lines from the phone company. Businesses have been switching to VOIP and using SIP trunks to get more communications feature and benefits and save on their phone bill at the same time…

Q: Can I use a SIP Trunk with my existing PBX?

A: Yes you can. Your PBX either has direct SIP connection capabilities or not. In case it doesn’t, you can use a SIP gateway that converts SIP to analog POTs lines or PRI handoff.

Q: How is the VoIP sound quality?

A: If you have proper QOS measures provisioned on your network, or you provision an isolated voice network, the sound quality is perfect and using specific phones (HD handsets)  even far superior than the traditional telephone service.

Q: How long does it take to deploy a SIP trunk?

A: A SIP trunk can be deployed and bet ready for use within the same business day. Compared to a PRI circuit that takes almost a month to be delivered, SIP trunks are very easy and efficient to deploy.

Q: Which Internet Service Provider (ISP) can I use?

A: Any ISP that offers consistently adequate bandwidth for your phones and data can be considered. You need to calculate the amount of bandwidth needed for concurrent phone calls and the bandwidth you need for your data usage and make sure it is less than the bandwidth provided by your ISP. You will need at least 1.5Mbps symmetrical connection for business use.

Q: Does your service work with DSL?

A: We do not recommend DSL service for businesses unless it is guaranteed to provide close to T1 speeds. Please confirm the DSL speed with your carrier before purchasing the connection for VoIP purposes.

Q: How does faxing work with VoIP?

A: We offer eFax service with our hosted PBX plans. You can receive faxes via email and send faxes from your PC.

Q: Can I use my existing phone numbers with your VoIP service?

A: Yes you may. You need to port the existing phone numbers to our SIP service. For information about porting please review the information under “Number porting” above.

Q: How much does it cost?

A: SIP trunks cost mush less than traditional telephony service and gives you the choice to select the right plan to minimize your telecom cost.

Discover how our communication solutions can increase your productivity and reduce your business costs.